Free Shipping on Orders Above ₹999 • Cash on Delivery Available • Easy Returns
RuvikEST. 2024
Need to know

Frequently Asked Questions

Clear answers to the questions customers ask most. If you still need a hand, our team is only a message away.

How long does delivery take?

Orders are dispatched within 24 hours and typically arrive in 3–5 working days. Metro cities are usually at the faster end of that range.

Is cash on delivery available?

Yes — COD is available across India with no extra charge.

When is shipping free?

Orders above ₹999 ship free. Below that, a flat shipping charge applies, which you will always see clearly before paying.

Can I return something if I do not like it?

Yes. You have 7 days from delivery to return most items in unused condition. See our Returns & Refunds page for the full details.

How do I track my order?

Once your order ships, a tracking number is added to your order page — and the status updates on every step, from packing to delivery.

Are the products really handmade?

Everything with the “handmade” tag is made in small batches by the makers named on the product page. Slight variations are the signature of a human hand, not a defect.

Is it safe to pay online?

Yes. Online payments run through a secure, encrypted gateway. We never see or store your card details.

Can I change my address after ordering?

If the order has not shipped yet, yes — contact us as soon as possible with your order number and the new address.

Quick answers
Browse the shop, open a product, choose the available options if applicable, and add it to your bag. Review your bag and continue to checkout to enter your delivery and payment details.
Yes. Once your order has been processed and tracking information is available, you can check your order from your account or use the tracking details provided with your order updates.
Available payment methods are shown at checkout. The options can vary depending on your order and the payment methods configured for the store.
Delivery timing depends on your destination, the shipping method selected and when the order is dispatched. Please see the shipping policy for the latest delivery information.
If you need to change or cancel an order, contact us as soon as possible with your order number. Requests may not be possible after an order has entered processing or dispatch.
Return eligibility depends on the product and the conditions described in the return policy. Please review the return policy before sending anything back.
Contact support promptly with your order number and clear photographs of the package and item. Our team can then review the issue and guide you through the next steps.
You can reach us through the contact page using the details configured for the store. For order-related questions, include your order number so we can help you faster.
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